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You have the right to cancel this contract within 7 days without giving reasons. The right of withdrawal is 7 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform our LECHUZA customer service department in writing within 7 days.

Further information on the right of withdrawal and cancellation can be found in the Terms and Conditions.

You can return an item to our customer service department. The item must be in its original packaging and unused, the return address will be on the bottom of your invoice. Please make sure that it is packaged sufficiently to avoid damage in transit. A full refund or an exchange will be processed once the item has been received back in our office.

We do not offer a free returns policy so it will be at your own cost to return an item. However, if you would like to call our customer service department we can arrange a collection on your behalf but there will be a charge.

However, if an item was received damaged or faulty we will arrange the collection free of charge.