Help

Questions about the online shop

  1. 1. Customer account and guest access
    • Do I have to create an account?
    • What are the advantages of a customer account?
    • How do I register?
    • How can I use the wish list function?
  1. 2. Password
    • How do I choose my password?
    • What can I do if I have forgotten my password?
  1. 3. Shipping costs and delivery
    • What are the shipping costs?
    • How can I have it delivered?
  1. 4. Payment methods
    • How can I pay?
    • You can pay online using the following payment methods: Visa Debit, Visa Credit, Mastercard, American Express or PayPal.
  1. 5. Customer service and complaints
    • How can I contact customer service?
    • You can call our customer service team on 01268 490184 or send an e-mail to info@lechuza.co.uk or click on the contact form on our website.

      Alternatively you can write to us at the following address:
      Playmobil/LECHUZA UK Ltd
      Customer Service Department
      Regency House
      1 Miles Gray road
      Basildon
      Essex
      SS14 3RW
  1. 6. Cancellation and return of goods
    • How can I cancel my order?
    • How do I return an item?